Contact Us
We reply within 24 hours. Send your product list, a room plan or reference images — you do not need a finished specification to start. If your enquiry needs a quotation, we will tell you exactly which details we still need rather than sending back a generic catalogue.
- Reply within 24 hours
- Mon–Sat, 09:00–18:00 GMT+8
- English-language sales team
Send your requirements
Five fields, two of them optional. We ask for the minimum we need to answer properly — no budget, no company size, no quantity up front.
What happens next
- Within 24 hours — a reply from a named contact, not an autoresponder.
- If a quotation is possible — pricing, lead time and trade terms for the items you listed.
- If we need more — the specific questions that block a quotation, asked all at once rather than drip-fed.
- If it is not our range — we say so, and point you at what we do have that is closest.
Three channels, each suited to something different
Best for buyers in Asia, the Middle East and Latin America, and for quick questions while you are comparing products — photos, finishes and short clarifications.
Phone
Best for urgent European and North American enquiries, and for anything that needs three sentences instead of three emails. Please note the GMT+8 working window.
Best for drawings, specification sheets, long product lists and purchase-order paperwork that should stay in a searchable thread.
New enquiry or existing order?
Sales and after-sales are handled by different people, so routing this correctly is the fastest way to get an answer.
Sales — new enquiries
- Quotations — pricing, lead time, trade terms for items you are considering.
- Product questions — materials, dimensions, finishes, what is available.
- OEM / ODM — custom sizes, materials, colours, branding and packaging.
- Sampling — how to order samples and what they cost.
After-sales — existing orders
- Order status — production progress and shipping documents.
- Transit damage or shortage — report with photos within 7 days of arrival, referencing the packing list.
- Spare parts — replacement components and repeat-order matching.
- Documentation — packing list, invoice or bill of lading reissued.
Please include your order reference or the original enquiry email address so we can find the file immediately.
When you will hear back
Our team works on GMT+8. We answer enquiries received during working hours the same day, and everything that arrives overnight is answered the next working morning — which is still inside the 24-hour commitment for most destinations.
- Working hours — Monday to Saturday, 09:00–18:00 GMT+8.
- Response commitment — within 24 hours of receipt.
- Public holidays — scheduled Chinese public holidays may add one working day; we say so in the out-of-office reply rather than leaving you waiting.
Your time zone, our hours
- London (GMT+1) — 02:00–11:00 your time.
- Berlin / Paris (GMT+2) — 03:00–12:00 your time.
- New York (GMT-4) — 21:00–06:00 your time.
- Dubai (GMT+4) — 05:00–14:00 your time.
- Sydney (GMT+10) — 11:00–20:00 your time.
Buyers in the Americas usually get the fastest answer by sending a list by email or WhatsApp before their evening — it is already our working morning.
How we handle what you send us
Your enquiry and the files attached to it are used to prepare your quotation and order documents, and are not sold or published. We do not share your project details with other clients, and we will not publish your name or project without written permission.
Read the full Privacy Policy, or see the FAQ for the commercial questions buyers ask first.